Academic Credentials

Learn for Life
At Hyper Island learning isn’t contained in a classroom. Through our constructivist methodology, we provide students with the tools to support critical thinking, to approach problems with openness and curiosity for a changing world.

Real-World Ready
Through market research and active involvement of industry partners, Hyper Island primes people to anticipate complex social and business needs, driven by new insights into industry trends and transformative technology.

Lead the Change
Tomorrow’s leaders will be those who embrace ambiguity, adapt swiftly to new paradigms, and lead by action, not rhetoric. Students and staff are trained in self-leadership and change management.

Seize your Potential
We empower passionate participation by challenging students and staff to set ambitious goals and take ownership of their own learning and working.

Team is Everything
Diversity, inclusion, and openness are crucial to effective teamwork. Students work in groups throughout all courses, using reflection and feedback to excel in collaboration and outcomes.

Change the World
To be active participants in business and technological innovation, students are encouraged to question the status quo and think about global challenges in an entrepreneurial way.

Our Culture
Our culture defines the ways in which we live our values. These are the things that we do in order to achieve our mission and move towards our vision.

Openness
Trust and openness provide the basis for constructive working. They enable members of the group to talk directly and clearly with each other.

Feedback
Effective feedback is crucial for building good working relationships. This is interpersonal, clear and direct, and focused on performance.

Reflection
Reflective practice is part of our learning and working methodology. By reflecting on previous experiences we maximise learning for individuals and groups, and take those learnings forward into future tasks.

Construction
Building things, concepting, putting forward ideas, and having those ideas challenged and built on is central to our constructivist pedagogy and practice.

Participation
We are all part of a team, and active participation in teams at all levels allows us to tap into collective intelligence. We participate through our actions, attentive listening, and open questioning. We work with group dynamic theories to understand how we can work more effectively together.

Transformation
We are catalysts for change in education and business. We work with emergent technologies and organizational practices to disrupt current modes of thinking. We fundamentally don’t believe in there is one answer to a problem, so we embrace chaos and complexity to find novel solutions and champion alternative viewpoints.

Passion
We are passionate about empowering people and organizations. We live this passion through our design and facilitation, and our students show their passion through their work.

 

Director

Peachy Pacquing

Academic & Exam Board and Teaching Deployment

Leong Yeng Wai

• Highest Qualification Conferred: Master of Arts in Digital Management
• Awarding University: Teesside University
• Deployment: Full Time
• Modules Deployed to Teach: Hyper Island Way Week, Humans or Customers, Intelligent Machines, Leading Teams, Radical Perspectives, Business Transformation & Innovation, Future Scenarios, Short Specialisation Project, Industry Research Project

Warren Harrison

• Highest Qualification Conferred: Master of Arts in Education
• Awarding University: Teesside University
• Deployment: Part Time
• Modules Deployed to Teach: Hyper Island Way Week, Humans or Customers, Intelligent Machines, Leading Teams, Radical Perspectives, Business Transformation & Innovation, Future Scenarios, Short Specialisation Project, Industry Research Project

Accreditation

Recognition & Accreditation

Teesside University, a partner in the Skillset Academy Network. In 2010 Teesside was voted university of the year.

Hyper Island in Singapore is registered with the Committee for Private Education (CPE) as a Private Education Institution under the provisions and regulations of the Private Education Act 2009 in Singapore.

 

Campus

Our campus

Our Singapore Campus is located on 991B Alexandra Road, a short walk from Labrador MRT station, right opposite the PSA building. The space is 4,800 s/f and it has been designed to inspire and enhance learning experiences. In the soundproof classrooms and plenty of studio space we get to collaborate and explore. The floor area is 52.7m² and maximum student capacity per classroom is approx. 35.

The space is not set up like a conventional school campus, instead think how an advertising agency is set up, working on live projects with room for inspiration and collaboration. As a student you will have access to the following:

 

• A creative space
• Meeting rooms
• 1 Classroom
• Studio space (hot desking)
• Internet (wifi) connection
• Parking facilities (at charge)
• Photocopier
• Scanner
• Magazines
• Tutorials
• Email
• Storage space
• Student Insurance
• Industry-Wide Course Fee Protection
  
  

 

Industry-Wide Course Fee Protection

Per CPE regulations, all students must be covered by Fee Protection Insurance. In the event that the school is unable to complete the course for whatever reason, the student may receive full refunds for the amounts paid.

Hyper Island Institute of Higher Education has a Industry-Wide Course Fee Protection in place. Hyper Island has appointed Lonpac Insurance Bhd as our IWC insurance provider. Information on IWC are informed to students through the student handbook and website.

For more details on the usage of IWC and claims arising out of these policies, please contact:

Lonpac Insurance Bhd
100 Beach Road
19-00 Shaw Tower
Singapore 189702

 

Contracts

Student Contract

Hyper Island uses CPE’s standard PEI-Student Contract. Students can refer to the CPE website.

Hyper Island will provide every accepted student with a contract that they will have to complete sign and return, as proof of acceptance into the programme.

Sample Standard PEI Student Contract

Local MA Students
International MA Students

 

Dispute Resolution

Dispute Resolution Process

Hyper Island in Singapore has a feedback/complaints policy and procedure in place to manage any complaints from students that may arise. However, should the student not be satisified with the outcome of their complaint, there is a Dispute Resolution Process in place.

If your complaint remains unsolved or if you are not satisfied with the outcome, you may approach the CPE’s Student Services Centre (SSC) for help. Your complaint will be reviewed and you may be referred to the CPE Mediation-Arbitration Scheme.

 

• The CPE Mediation –Arbitration Scheme is jointly drawn up with the Singapore Mediation Centre (SMC) and the Singapore Institute of Arbitrators (SIArb) and is designed to provide students and private education institutions (PEI) with a quick and affordable way of resolving their disagreements. The Scheme follows a mediation-arbitration model of alternative dispute resolution procedure
• Disputes which can be referred to the CPE Mediation-Arbitration Scheme include unsatisfactory services provided by PEI’s, fee refunds, disciplinary issues and quality of courses and teachers.
• If you wish to initiate the dispute resolution process, you will be required to fill up an application form at the SSC, stating the nature of your dispute. The application form will then be sent to SMC, who will contact you and the school within 7 working days for an appropriate date to hold the mediation session.
• Before the day of mediation, the parties involved will exchange through the SMC a concise summary of the case, as well as copies of relevant documents referred to in the summary that the parties wish to rely on during mediation.
• At the end of Day 1 of the mediation, if the parties are able to arrive at an agreement, the mediator will draw up a settlement agreement and close the case
• However if there is no settlement, you can decide if you wish to proceed to the arbitration stage, which is a paper based review of the dispute. The arbitrator may call for a hearing if he deems it to be necessary.
• You will be required to submit a request to SIArb to commence arbitration, and within 14 working days of receiving the request, the PEI will submit to SIArd their defence. You have another 14 working days to submit your reply yo SIArb upon receiving the PEI’s defence.
• For a documents only arbitration, the arbitrator will publish his arbitral award within 60 days from the commencement of arbitration, while if a hearing was held, the arbitrator will publish his award within 90 days from the commencement of the arbitration
• Fees are chargeable to both the student and the PEI for the dispute resolution process. For more information on the fees involved, please contact the Student Administration Manager.
  
  

Transfer & Withdrawal

Transfer & Withdrawal Policies & Procedures

Transfer/ Withdrawal Policy

Policy for transfer of studies Hyper Island can allow you as a student to transfer from one programme to another within Hyper Island under the following circumstances:

• Seats are available in the programme you want to transfer to.
• You fulfill the requirements needed for admission to the programme you want to transfer to.
• Hyper Island assesses that you as a student is suited both academically and emotionally, for enrollment into another program offered by the Institute.
• You get necessary permissions such as student visa approved by the issuing governmental entity of your student location according to the transfer request (if needed).

The procedure for transfer request is:

• Ask for the Transfer Form at Student Administration.
• Contact and inform your Programme Manager.
• Ask your Programme Manager to sign the form to confirm he/she knows about your intention.
• Fill in and sign the Transfer form and hand it into Programme Administration.
• If your transfer is fully approved and accepted by you there is a transfer fee of 2.000S$ to be paid by you within 2 weeks after the signing of new contract (will be done if transfer is fully approved). You will get an invoice sent to you from Hyper Island.
• Hyper Island will firstly review if you fulfill the requirements to transfer (point 1-3 above) and will get back with an approval or non approval on your transfer request to you by email maximum 21 days after you handing in the Transfer form.
• If your transfer request (point 1-3 above) is approved by Hyper Island the following will take place:
• If you have Singaporean citizenship and your transfer request is for a Hyper Island programme in Singapore your transfer request is approved. Hyper Island will terminate your current contract. A new contract will need to be signed by you and Hyper Island. When both parties have signed the new contract Hyper Island will update your information in the Student Registration System stating you are registered at the programme you applied to transfer to. You will receive all programme information needed by Student Administration at least 4 weeks in front of programme start.
• If you have either Singaporean or non-Singaporean citizenship and your transfer request is for a Hyper Island programme outside Singapore you might need to apply for a student visa or such in the country of the specific Hyper Island location. If you need to have a student visa or such you as a student is fully responsible to arrange for this yourself. Hyper Island will support you with the necessary formal documents needed from Hyper Island in relation to your visa application. Within a maximum of seven days Hyper Island will send you such documentation. If you get a student visa or such accepted your transfer is approved. You need to make proof of such information to Hyper Island. Please hand in original documents to Student Administration to make copies. Hyper Island will terminate your current contract. A new contract will need to be signed by you and Hyper Island. When both parties have signed the new contract Hyper Island will update your information in the Student Registration System stating you are registered at the programme you applied to transfer to. You will receive all programme information needed by Student Administration at least 4 weeks in front of programme start.
• If you have either Singaporean or non-Singaporean citizenship and your transfer request is for a Hyper Island programme outside Singapore and a student visa or such is not required your transfer request is approved. Hyper Island will terminate your current contract. A new contract will need to be signed by you and Hyper Island. When both parties have signed the new contract Hyper Island will update your information in the Student Registration System stating you are registered at the programme you applied to transfer to. You will receive all programme information needed by Student Administration at least 4 weeks in front of programme start.

 

Note:

If the programme you apply for transferring to already have started/will start soon Hyper Island allow you to enter to the programme latest the beginning of the 3rd week of that programme. If later, you will have to wait until the next start date of the programme.

Policy for withdrawal of studies:

A student at Hyper Island can apply for a withdrawal from his/her studies or be withdrawn from a Programme by Hyper Island Institute of Higher Education, Singapore

Reasons

Withdrawal from studies at Hyper Island can be approved based on withdrawal “during cooling off period”, “due to non-delivery” or “due to other reasons”.

The following reasons are decided upon by Hyper Island as “due to non-delivery”:

• Hyper Island fails, for any reasons, to start the course on the commencement date.
• Hyper Island terminates the course before the course commencement date
• Hyper Island does not complete the course by the course completion date
• Hyper Island terminates the course before the course completion date
• Hyper Island does not ensure that the student meets the course entry or matriculation requirement as set by the organization within any stipulated dateline
• Student’s Pass application is rejected by the Immigration and Checkpoints Authority ICA
  
  

All other reasons for the student choosing to apply for withdrawal from a Programme are perceived by Hyper Island Institute of Higher Education, Singapore as “withdrawal due to other reasons”; for instance, be based on medical conditions or financial circumstances. If a withdrawal is approved by Hyper Island the original contract will be terminated.

A student can be withdrawn from a Programme by Hyper Island due to psychological illness, drug abuse and violent acts as well as being caught breaking Singaporean law.

 

Refund Policies & Procedures

Refund Policy

Our Refund Policy relates to course withdrawal “Due to Non-Delivery” or “Due to Other Reasons”. The Policy is governed by the Student Contract entered into between the Institute and the student. Hyper Island Institute of Higher Education Management Team in Singapore formally reviews the Refund Policy every year. Hyper Island encourages students to provide feedback on the policy for potential improvement. Feedback should be submitted to Student Administration.

The refund policy is communicated to all students and prospective students in the student contract, student handbook as well as on the Hyper Island Singapore website. Refund during Cooling Off Period.

Hyper Island provides the student with a cooling off period of seven (7) working days after the date that the contract has been signed by both parties. The student will be refunded the highest percentage of the fees already paid if the student submits a written notice of withdrawal to Hyper Island within the cooling off period, regardless of whether the student has started the course or not.

Refund of Course Fees (Due to Non Delivery of Course) Hyper Island will notify the student within three (3) working days upon knowledge of any of the following:

 

• Hyper Island Institute of Higher Education Pte Ltd fails, for any reasons, to start the course on the commencement date.
• Hyper Island Institute of Higher Education Pte Ltd terminates the course before the course commencement date.
• Hyper Island Institute of Higher Education Pte Ltd does not complete the course before the course commencement date.
• Hyper Island Institute of Higher Education Pte Ltd terminates the course before the course completion date.
• Hyper Island Institute of Higher Education Pte Ltd has not ensured that the student meets the course entry or matriculation requirement as set by the organization within any stipulated timeline set by CPE; or
• The student pass application is rejected by Immigration and Checkpoints Authority (ICA)

 

Hyper Island shall inform the student in writing of alternative study arrangements (if any) and also inform the student of their entitlement to a refund of the entire course fees and miscellaneous fees already paid should the student decide to withdraw, within seven (7) working days of the above notice.

Refund of Course Fees (Without Cause)

If the student withdraws from the course for any reason other than those stated in clause 2 above, Hyper Island Will within seven (7) working days of receiving the students’ written notice of withdrawal, refund to the student an amount based on the table below:

Refund when Transferring to Other Programme

When a student has been accepted to transfer to another Programme he/she can be entitled to a refund of the course fee for the initial Programme.

The eventual refund will be based on the same timetable as under 1b. Refund will be based on the remaining number of unconsumed course(s) from the date (of notice) of withdrawal in accordance to the stipulated timeline prior to the commencement of the next semester.

Maximum refund of the last installment made is 50%.

No refund will be given for courses that have already completed and/or have commenced within any given semester

Any decision relating to refund of course fee arising from withdrawal in connection to transfer shall be made at the sole discretion of the Institute and that shall be final.

Upon which, the student concerned shall be informed in writing of Hyper Island’s decision.

 

Medical Insurance

All students must be protected under medical insurance. All students will be covered under the Hyper Island Institute of Higher Education designated medical insurance plan. For claims, please approach the Student Administration Manager.

Hyper Island has appointed GROUP HOSPITAL & SURGICAL INSURANCE as our medical insurance provider.

Certificate/Policy Number : 2100558461-01

Expiry Date 09/05/2024

Hyper Island APAC will not be accepting Master’s Programme students in 2024-2025. The Master’s in Digital Management will continue to be offered online globally. If you wish to join the Master’s Programme at Hyper Island, reach out to us at singapore@hyperisland.com for a referral to the Global team, or download the syllabus here